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Are you ready to explore a world of possibilities?
Join our DTCC family, and you\'ll grow your expertise and become the best version of you. As you embark on a new journey, you\'ll seek challenges with flexibility and patience, learning new skills and advancing your career while having the time of your life.
Why you would love this job?
The role of End User Services Engineer will be responsible for providing 1st & 2nd line support to DTCC employees globally. The End User Services Engineer will work on incidents and tasks via the in-house incident management tool Service Now adhering to strict SLA\'s. Incidents range from Hardware, Software, Telephony, Mobile Phone (BYOD) DTCC virtual infrastructure and Printers. The End User Services Engineer will troubleshoot technical support incidents (in person, by telephone, via e-mail, or through remote access tools) in a timely and accurate fashion and escalate support incidents to the relevant 3rd Line teams.
Deliver prompt support solutions for Windows computer systems, Linux Virtual Terminals (VDI) Cisco phone and networked enterprise services by phone, in person, via e-mail, or through remote sessions.
Talent needed for success:
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