Job Description

JOB DESCRIPTION

• Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s.

• Assists in VIP’s arrival departure in absence of guest relation officers.

• Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour.

• Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.

• Assists in sending guest messages or faxes.

• Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows

• Assists in handling room lock problems.

• Prepares and checks for VIP’s arrival and escorts guests to rooms.

• Co-ordinates with all departments concerned in order to maintain Front Office functions properly.

• Operates the front office computer system in order to assist front office attendants.

• Checks group department, fit and ensure switchboard makes appropriate wake up calls.

• Handles guest complaints and other related problems and reports on the Assistant Manager’s log book.

• Assists reception, business centre, cashier, concierge and bell captain during they are busy.

• Answers guests inquires, handles complaints and attend to the needs of the guests.

• Approves and sign for allowances, rebates etc., as required by Front Office Cashier.

• Authorises charges to be made for late departures and/or compliments on them.

• Promotes and maintains good public relations.

• Motivates and maintains good staff relations.

• Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.

• Follows up in credit check report, liaise with credit manager.

• To responsible for front office operation during the absence of Front Office Manager (HO).

• To discuss all matters that needed to follow up with the next shift Reception Manager.

• Approves the working schedule for the front office attendants and submits them to front office manager (HO).

JOB REQUIREMENTS Prerequisites: Good command in both spoken and written English. Should have pleasing personality. Excellent guest service skill. Education: Diploma or degree in Hotel Management or related field. Familiar with IDS Software, MS office, Property management systems etc. Experience: Minimum of 1 years of experience in similar position. Should be familiar with IDS Sofware and basic computer skills .