Job Description

Hiring for Duty Manager - Front Office
From 3 to 6 year(s) of experience
₹ 3,00,000 - 3,75,000 P.A.

Mumbai, Mumbai (All Areas)

Key Responsibilities

• 
  Reports directly to and communicates with the
• Front Office Manager on all pertinent matters affecting guest service and hotel operations.
• Provides functional assistance and direction to all departments.Cooperates,
• coordinates and communicates with other hotel departments as required.
• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel Responds to guest needs and resolves related problems Supervises and directs Reception and Reservations personnel.Supports and assists Front Office personnel and all departments at peak periods.
• Ensures VIPs and priority club guests receive special attention Inspects front of house and back of house regularly for cleanliness.Assists Guest Relations in greeting, rooming,
• And sending off VIP guests.
• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
• Provides input for Front Office meetings.Promotes inter-hotel sales and in- house facilities.
• Checks billing instructions and monitors guest credit Analyses and approves discounts and rebates.
• Analyses the rate variance report to ensure rooms revenue control Takes
• action with the Property Management Systems (PMS) in emergency situation.
• Fully conversant with all hotel emergency procedures.Ensures front line staff comply with FIT Marketing techniques and maximise sales.Human Resource Responsibilities Works with Superior
• Human Resource Manager to ensure the departmental performance of staff is productive.
• Duties include:Assists in planning for future staffing needs Assists in recruiting in line with
• company guidelines Prepares and administers detailed induction program for new staff Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation Ensures training needs analysis of Front Office
• staff is carried out and training programmes are designed and implemented to meet
• needs Provides input for probation and formal performance appraisal discussions in line with
• company guidelines Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance Regularly communicates with staff and maintains good relations Financial
• Responsibilities Works with superior in the preparation and management of the departments
• budget. Duties include:Assists in co-coordinating the preparation of the departmental annual

Contact Details Sofiya OASIS Interested candidates can share there resume on sofiyaoasis@gmail.com
Role:Customer Success, Service & Operations - Other Salary: 3,00,000 - 3,75,000 P.A. Industry:Hotels & Restaurants Functional Area:Customer Success, Service & Operations Role Category:Customer Success, Service & Operations - Other Employment Type:Full Time, Permanent
Key Skills
Front Officehotel operationsShift ManagementDuty Manager
guest serviceHospitalitypersonal recognitionFront Deskfront office managementHotel Managementguest relationssuperiorhygienereceptionRoomHotel
Skills highlighted with ‘‘ are preferred keyskills
Education UG:Any Graduate

Company Profile

OASIS
Duty Manager - Front Office
Company Info


Details+

Contact Company:OASIS Address:Duty Manager - Front Office