Job Description

JOB DESCRIPTION

JOB DESCRIPTION Duty Manager


1. Job Position Duty Manager 2. Category Executive 3. Reporting To Front Office Manager


JOB REQUIREMENTS

JOB DESCRIPTION Duty Manager


Duties and Responsibilities a. To help and assist the Front Office Manager in organising and running the department b. To be warm, friendly and courteous to guests c. To achieve optimum sale of rooms through proper yield management d. To make and monitor the duty roster of the departmental staff e. To supervise the reception counter f. To check all VIP rooms g. To deputize for the front office manager in his absence or whenever required to do so h. To initiate action on all mail coming into the department i. To initiate action on all group bookings and block rooms in the reservation register j. To complete statistics maintained on a daily/ weekly or a monthly basis as per procedure k. To follow up with the local travel agent for requirements of a group before their arrival l. To maintain appropriate guest history records m. To greet guests on arrival and provide timely assistance at check-in n. To advise the general manager of all VIP arrivals and also to escort all VIP\xe2\x80\x99s to their rooms o. To report on a weekly basis, all views, suggestions/ comments of guests\xe2\x80\x99 met p. To assist guests immediately if they have any problems with the services provided by the Hotel q. To pay special attention to special requests on rooms, services and complaints of house guests r. To ensure proper compliance with the unit and corporate policies with regard to lobby administration s. To promote sales and develop business contacts for the Hotel and the company t. To render assistance to the front office cashiers and the night auditor u. To keep constant contact with related departments such as housekeeping, engineering, F&B service and others] v. To arrange for outside errands required by guests and management w. To keep a check on guest elevator services and ensure their smooth operation x. To take rounds of the entire Hotel to ensure smooth operation in all areas In addition to the above mentioned duties and job functions, any other assignment given on an occasional basis or daily basis by the immediate superior or the management. 1