Job Description

Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can\'t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500 , and we\'re proud to be one of FORTUNE 100 Best Companies to Work For and World\'s Most Admired Companies . Learn more on and about their experiences working at ServiceNow. Unsure if you meet all the qualifications of a job description but are deeply excited about the role We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates. What you get to do in this role: Work collaboratively with cross-functional product teams to deliver great UX that will revolutionize workplace collaboration and productivity for our 22,000 ServiceNow employees Directly manage a team of designers and/or managers Drive UX vision in collaboration with Experience Design leaders Develop and drive UX strategy for a broad portfolio of products Mentor and coach team in people leadership, design strategy, organizational dynamics and their individual craft Promote and facilitate the adoption of end-to-end design thinking in developing our products Promote and advance the discipline of User Experience Work closely with product management and engineering in UX ideation and innovation Ensure tight roadmap alignment with Product and Engineering leadership from early discovery and definition through final delivery Work with your peers to ensure a unified and cohesive experience across the ServiceNow ecosystem Ensure a seamless experience across desktop and mobile platforms, and beyond Qualifications To be successful in this role you have: At least 10+ years experience in UX design 5+ years of experience managing design teams, including managing managers Exceptional ability to guide, lead, and mentor human-centered design best practices and methods Enterprise product design experienceor experience in design for industries or domains that are technical in nature Inspiring case studies telling the story of you and your teams\' impact to build insanely great experiences Demonstrated experience devising and executing a UX strategy Demonstrated experience building and working with robust design systems Ability to understand and distill complex, technical problems into elegant solutions Bachelor\'s Degree (or equivalent experience) in interaction design, human computer interaction, visual design, sociology, psychology, or related disciplines. Solid command of Figma, Sketch, Axure and other design tools Strong written and verbal English communication skills Strong presentation skills Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment Ability to work with minimal supervision in a fluid, fast-paced and truly agile environment High level of initiative, good sense of humor, and a \'make it work\' ethos Able to travel up to 20% of the year Experience in designing experiences compliant to WCAG 2.0/2.1 AA guidelines is a plus Additional Information ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance. For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government. Please Note: Fraudulent job postings/job scams are increasingly common. to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the . From Fortune. 2022 Fortune Media IP Limited All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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