Job Description

Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That\'s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don\'t need to hide who you are. You can feel the energy and the passion, it\'s what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey Bring your brightest version of you and have a brighter work day here. About the Team The Digital Customer Success (DCS) team has recently formed to support Workday\'s continued effort to scale and further advance our customer\'s experience. This newly established team will drive adoption, increase value, drive customer advocacy, and mitigate risk across all segments and Workday products by designing, building, iterating and maintaining digital programs and products globally. Digital Success is a key priority for our business and being part of this fast growing, innovative, and results oriented team will get broad visibility and provide an excellent opportunity to grow. About the Role The role of the Digital Content manager is collaborating closely with a cross-functional team and responsible for identifying, curating, writing, optimizing, publishing and maintaining high-quality content aligned to digital customer success programs and ensure our customers have a seamless and positive user experience. Key Responsibilities: Proactively curate, write and manage content within the content management system (CMS) and take ownership of quality and accuracy Work collaboratively with customer success, customer journey, product, marketing, and other teams to produce and publish compelling content Ensure digital success content supports searchability, brand standards, web style guidelines and legal and compliance requirements. Incorporate findings from analytics data into the development of content Support localization of digital customer success content and quality of translations Learn about our customers and our products, and take the initiative to identify and propose new content aligned with the customer lifecycle Participate in the full web production lifecycle, including scoping out content requirements, writing, building, testing and ongoing management/refinement About You Basic Qualifications 3 years experience in a similar content management/digital production role Experience in a content management system like Drupal, AEM, or others Strong writing skills Superior proofreading and copy editing skills Knowledge of basic HTML Eye for detail, even under pressure Other Qualifications Experience in the SaaS industry Experience producing content for Customer Success, Lifecycle Marketing, or similar functions Ability to work in a fast-paced environment and go above and beyond to meet committed goals Workday is proud to be an equal opportunity workplace. Our Approach to Flexible Work With Flex Work, we\'re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you\'ll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote \'home office\' roles also have the opportunity to come together in our offices for important moments that matter. Are you being referred to one of our roles If so, ask your connection at Workday about our Employee Referral process!

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