Job Description

Key Responsibilities: Responsibleforsalesgrowth in the region -Engaging with customers on a regular basis and retain existing business, evaluate shifting of business, attracting new business, and monitoring development and delivery of services run by customers within the region. Negotiation of commercials, Service level Agreements, and Contract Management Reviewing Standard Terms of Business and implementing them across the region. Performance Management of Customers including Accruals and Provisions. MIS and CRM. Actively work on revenue Diversification and enhancement across our service offerings. Engage and contribute to digitization projects Engage and contribute to P & T projects. Mapthe marketandmaintain a market intelligenceof customersin theregion. Keep a close watch onperformance of trade,competition - track, record, analyze competition volumes / business patterns / infrastructure developments and act in due compliance with governing competition norms and regulations Skills and Competencies Knowledge of the customer strategic imperatives (products/ solutions/ pain points/ KPIs/ MIS/stakeholders) on one side and knowledge of our imperatives (products/ BUs/ stakeholders/ systems) on the other Analytical skills (KPIs/ dashboards/ reviews) Strong communication skills (as the liaison between the customer and DPW - oral and written) including listening/ patience/ team player Strategic influencing and interpersonal skills Financial knowledge (basic understanding of Finance - cash flow/ credit/ EBITDA/ PAT/ ROCE etc.) Resourcefulness - ability to find solutions to solve customer issues Customer orientation -Regular engagement with Customers to gather Customer Intelligence and develop customer specific solutions by engaging multiple stakeholders Internal & External which will retain/attract customers byunderstanding their changing needs and expectation. Innovative thinking (for out of the box solutions) Master\'s in Business Administration, Master\'s in Finance 12-15 years of experience (8-10 of experience in Ports / logistics industry in Commercial or Sales Functions would be preferred)

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