Job Description

Desktop Support Specialist
People Management: No Travel Required: Occasional Location: Magarpatta City, Pune, MH
Join our Team: DecisivEdge is a Company of talented consultants dedicated to identifying and addressing our Customers’ most pressing opportunities. We have offices in three geographies, Newark, Delaware, United States; Markham, Ontario, Canada; and Magarpatta, Pune, India. Our capabilities include operations consulting, application development, data management, analytics and business intelligence, which we leverage to enable digital transformation in financial services and healthcare. Our Company has developed and commercialized several solutions in a variety of industries including financial services, healthcare, and marine management.
We are looking to hire a Desktop Support Specialist to join our growing team. In this role, you will work as part of a team that helps lead initiatives and projects towards deployment and success.
We are focused on team participation and commit to working a Full-Time schedule in our Pune office.
The Desktop Support Specialist will be part of a professional, friendly, and fun-loving team that prioritizes its corporate culture focused on four foundational core values:

• 
  
• Put Integrity First
• Think “We” not “Me”
• Be Passionate
• Execute Flawlessly

Who We Need:
The Desktop Support Specialist will assist on-site and remote staff in our three global locations with technical support of desktop computers, applications and related technology. This person will assist the Director of Technical Operations with Information Security, Compliance, and Server Management. This is a critical role in our Pune office, and will enjoy the collaboration of being part of the team.
Overall success of the Technical Support team is founded on the collective efforts of all members to work together to create seamless solutions, not only to meet business need, but to anticipate future requirements as our clients continue to grow. The successful candidate should be able to effectively leverage available tools, such as Microsoft Visio, Jira and others, based on need.
What You’ll Do:

• Provide technical support to team members for computer-related technical issues
• Participates in internal and customer technology projects
• Installs and maintains service for all end user computing equipment as necessary, including desktops, networking equipment (including firewalls, Wifi, VLANS, switches, etc.) and related internet services.
• Maintains trust and confidentiality with regard to the information being processed, stored or accessed by network users.
• Manages all technical integrity of company equipment.

What You’ll Need:

• A Bachelor's Degree in computer science or related technical discipline.
• Three years demonstrated experience working within a desktop and server administrative role.
• Strong experience level in Microsoft Windows Desktop and user support and software installation and management.
• Proficient experience in Windows 8 and 10 architecture and management.
• Solid knowledge of TCP/IP networking and related network services, some knowledge of OS X, WiFi, active directory concepts and administration, cloud services, etc.
• Microsoft Office Suite of products (Word, Excel, PowerPoint)

What We Offer:

• A competitive compensation package
• Health coverage
• Empowered Company culture
• Paid professional development
• Recognition programs
• Open-door policy
• Diverse team makeup
• Participation in Company sponsored charitable causes