Desktop It Support Engineer
Job Description
Provide Tier 1 end-user support on the phone, in-person, and by ticketing system by addressing all IT-related questions and issues generated by Ping Identity full-time, contract or temporary employees and affiliates. Identify support tickets requiring urgent attention. Perform problem analysis to identify support call trends and problem areas. Create articles for the knowledge base to ensure common issues and configurations are well documented and available to employees to help promote self-service. Issue, track and license software to employees. Issue and track IT hardware assets including computers, monitors, phones, and peripherals Onboard new employees including provisioning of equipment and logins and orienting employees to the environment. Offboard of departing employees including disabling of access and collection of assets. Perform facilities-related tasks including: office moves, shipping/receiving, conference room support. Coordinate with vendors for warranty repair of IT assets.
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Job Detail
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Job IdJD3177688
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Rs.600000 - 900000 per year
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Employment StatusPermanent
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Job LocationBangalore, Karnataka, India
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EducationNot mentioned
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ExperienceYear