Deputy Manager Primary Technical Support

Year Mohali, Punjab, India

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for Primary Technical Support Engineer (Electrical Distribution)

Key Responsibilities:

Responsible for providing technical support in pre-sales (product selection, application information) and post-sales (product installation, technical characteristics, technical complaints) to customers on all available channels (ex: phone, email, chat, web) and prioritizing customer's support needs.
Resolve technical requests from customer for product and solutions effectively within fixed timeframe.
Understand, evaluate, and reproduce received technical questions, determine the causes and convey the solution to reported problem.
Creating and managing knowledgebase based on validated solutions.
Ready to assist on onsite intervention when solving non- standard or critical issues.

Qualifications

Qualifications & Core Competencies:

Diploma/Bachelor's degree in Electrical/Electrical & Electronic/Instrumentation Engineering.
Understanding of various Industrial Communication network such as Modbus, Modbus TCP/IP RIO, CAN Open, Profibus, Ethernet/IP and Client Server Architecture.
Hands-on experience and wide understanding of Schneider Electric products, solutions and engineering concepts would be an advantage.
Basis knowledge of MS-office.
Hands-on experience and wide understanding of Schneider Electric products, solutions and engineering concepts would be an advantage.
Excellent communication skills (Oral & Written) and ability to interact with global customers.
Excellent problem solving and data analytical approach.
Excellent team player.

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