Job Description

• Build and maintain client aids that go beyond traditional documentation, such as online video, demos, guided tours, and other educational techniques.
• Learn complex concepts, and communicate the information in a way that is engaging and understood by users.
• Gather customer feedback on documentation to improve usability.
• Act as an editor to ensure consistency in training documentation across [redacted].
• Monitor metrics on the usage of training materials as well as direct customer feedback to prioritize future training investments.
• Develop comprehensive documentation that meets organizational standards
• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
• Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
• Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
• Evaluate current content and develop innovative approaches for improvement
• Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation.
• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage.
• Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation.

We don't need superheroes, just super minds

• Bachelor's degree in relevant technical field
• 6 to 10 years' industry experience as an effective technical writer
• Proven ability to quickly learn and understand complex topics
• Previous experience writing documentation and procedural materials for multiple audiences.
• Superior written and verbal communication skills, with a keen eye for detail
• Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
• Proven ability to handle multiple projects simultaneously, with an eye for prioritization.
• Firm understanding of the systems development life cycle (SDLC).
• Previous software development experience.
• Certification through the Society for Technical Communicators.
• Experience using XML tools to create documentation

This role is based in Bangalore. But you'll also get to visit other locations in India and globe, so you'll need to go where this journey takes you. In return, you'll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We're Siemens. A collection of over 396,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us craft tomorrow.

Organization: Global Business Services

Company: Siemens Technology and Services Private Limited

Experience Level: Experienced Professional

Full / Part time: Full-time