Deputy Manager Customer Support & Success
Job Description
-Responsible for System troubleshooting, Root Cause Analysis and effective countermeasures on field and Service Centre. -Improve Customer responsiveness - Reduce current order delivery lead time, Data flow from order receipt to delivery to collection till support. -Executing SOP, Work Instructions, and practices for the Aftersales -Database Maintenance and timely Reports submission -Warranty Claims, Replacement, Reimbursement and Spare Part Management -Collaborating with external teams like Channel Partners, Distributors, Service providers, consultants, etc to manage Aftersales operations. -Continuous engagement with customer -Maintain strong relationships with customers and ownership of customers\' success measured through NPS and other metrics that measure customer sentiment. -Receiving periodic Customer feedbacks on product & process and plan for the improvement - Improve Existing product reliability. -Handling customer escalations and concerns and seek to improve all aspects of the customer experience. -Work closely with Sales, Manufacturing, Product Management, R&D, Quality, Finance to achieve smooth Service delivery. -Establish and Manage relationships with cross-functional teams. -Manage/Supervise ad-hoc projects as may be assigned from time to time.
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Job Detail
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Job IdJD3079439
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Rs.700000 - 900000 per year
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Employment StatusPermanent
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Job LocationNavi Mumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear