Job Description

: Eligibility Parameters: Overall two years and minimum 2 year of Managerial/supervisory (Team Handling) experience in operations / Sales. Exposure to Team Handling. Good understanding of current industry/business. Exposure to large format stores/business is preferred. Technology Savvy. Preferred Industry : Retail, hospitality, QSRs, FMCG. Education Qualification Minimum : Graduation Desired : MBA Position Reports to : Retail Operations Manager Reportees : Fashion Assistant / Customer Care Associates Required Competencies Team work Leadership skills Coaching & Counselling skills Initiating Action / Results Focus, Customer Focus Process Orientation. Role : Key Accountabilities/Responsibilities The most important end-results for which an incumbent would be held responsible at the end of the year. Setting the floor Plannogram Communication - To ensure availability of updated and approved Plannogram Floor presentation compliance Ensuring merchandise is stacked properly for customers at all times Communicating, maintaining and replenishing the VM Plan. Interface with house keeping and maintenance Manpower Planning Making schedule and allocating manpower. (Using customer assistance requirement and CE pattern as bases) Ensuring manpower availability on the floor and cash tills at all times Leave plan creation and sanctioned Comp. Off control. No comp off to be taken after 15 days Scheduling breaks Compliance Manpower movement is checked twice a day Inventory Management Track top five styles in every sub department Methods of exposing the top 5 styles Records results PICS Setting and achieving the sales objectives Focus on maximisation of Private brands sales. Converting value into Unit targets Developing sales plan to achieve the targets Communicating the plan and targets Monitoring of the targets Feedback to Merchandisers Ensuring picking accuracy and timeline for online orders Increasing Loyalty Base Maximizing the first citizen enrollments Push maximum number of app downloads in the store. Customer Care Customer assistance management Seeking feedback actively Active interface with the customers and detailed feedbacks to be taken for ares of improvement. Omni Chanel - Smooth exchanges/returns for a hassle free after sale experience. Product Knowledge To ensure all CCAs are trained in basic product knowledge and fashin guide test. Reviews continuously. New product information communication to all CCAs Training team members on mobile app usage and features (FAB). Team Management Motivating CCAs Focus the team to achieve targets Identifying developmental needs Training the team Competition Survey Check new trends and benchmark competition vis- -vis SS. Shrinkage control Identify most pilfered categories and set up systems to reduce the pilferage

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