Job Description

Candidate will be responsible for:

• Streamline Ordering Process: Use an integrated restaurant management system or delivery platform
• Order Coordination: The Delivery Manager is responsible for coordinating all delivery orders, both online and phone-in. They ensure that the orders are accurately recorded and transmitted to the kitchen for preparation.
• Delivery Time Estimates: Provide customers with accurate delivery time estimates during the ordering process. Avoid overpromising on delivery times to avoid disappointing customers.
• Packaging and Presentation: Use sturdy and reliable packaging to maintain the quality and appearance of the food during transit. Well-presented orders contribute to a positive customer experience.
• Quality Control: Ensure that all orders leaving the restaurant are accurate and meet the restaurant\'s quality standards. Check for completeness, correctness, and presentation of the orders.
• Resolve Customer grievances & Feedback: Identify areas for improvement and address any issues promptly & Encourage customers to provide feedback on their delivery experience.
• Analyze Data: Regularly analyze delivery data to identify trends, peak hours, and areas that require improvement. Data-driven insights can help optimize delivery operations.
• Collaboration: Work closely with the kitchen staff, front-of-house team, and restaurant management to ensure a smooth and seamless delivery process.
• Sales Reporting: Generate delivery-related sales reports to assess performance and make informed decisions.

Phoenix Mills (Bellona Hospitality)