Job Description

Requires Delivery Lead - Manager/Assistant General Manager, Executive Education Description: This is a key middle to senior level position envisaged within the Executive Education fold. The role involves managing the end-to-end delivery of all the Open and Customized Programs ( Over 200 each year), whether fully offline, blended, or fully online. These would vary in duration from 2 days to 1.5 years. The role would entail building deep understanding of IIMA systems and ethos, the latest executive education practices and standards, ability to manage multiple internal stakeholders, events and require proven experience of large team and service project management. Role Description:

• End to End Program management for OEP and CEP units. This could involve moderate

external client interactions to establish operational and service expectations. As broad phases the activities would involve leading Delivery planning, Execution, Program closure and Follow ups.

• Ensuring cost & assets optimization (Facilities, manpower) to ensure program success and

seamless operations.

• Forecasting demand & conduct planning for mid to long term (2-5 years) for the Unit\xe2\x80\x99s

sustainability and success.

• Drive and implement relevant policy and process changes for standardization & excellence

of delivery across all formats and durations.

• Evolution of the long term delivery strategy and augmenting the IIMA program experience

in coordination with the COO.

• Ability to pre-empt & troubleshoot problems relevant to the participant & client\xe2\x80\x99s learning

journey with IIMA. Strengthen the delegation & escalation matrix to ensure a level based problem resolution & management structure.

• Monitor and assist in performance audit of agencies and third parties (as may be

applicable), including offsite locations and ensure adherence to standards.

• Liaison with faculty for academic coordination and facilitate the aggregation of requisite

program resources from the concerned internal departments.

• Establish positive relationships with key internal administrative stakeholders and drive

service level agreements or understanding for executive education activities.

• Drive team member selection, engagement, performance management and growth. Ability

to coach and mentor team members on a regular basis. Reporting: The position reports to the COO \xe2\x80\x93 Executive Education. Key Metrics: Program & team success, team engagement & retention, cost & budgetary controls, Process and policy establishment and adherence, Project and event management exposure. These metrics would evolve in line with institutional expectations and norms. Qualifications & Experience:

• MBA or equivalent from any recognised university

• The ideal candidate should have 7-12 years of experience at middle to senior

management positions with exposure to service delivery, process establishment & standardization and people management.

• Experience in Higher education, Customer success and business fulfilment roles (In

industries such as Financial services, BPOs, Airlines & related Service sector) , Key account management and high end client management exposure would be an added advantage. Age: Maximum 40 years as on the last date of Application. The institute provides age relaxation as per GOI rules. Additional 5 years\xe2\x80\x99 age relaxation is given to women candidates. Salary & Allowances: Selected candidate will be offered an appointment on a Tenure Based Scaled Contract for a fixed term of three years, which may be extended for a further period as required. Based on the experience and qualification, the selected candidate will be placed in Pay Level 10/11 under the pay matrix of 7th Central Pay Commission. Beside the salary components as per the 7th CPC, the Institute offers other benefits as well. Interested candidates are advised to APPLY ONLINE latest by September 20, 2023.

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