Job Description

Duties and Responsibilities

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  Audit and assess post-delivery charts of Quality Documentation Specialists to ensure adherence to quality standards.
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  Ensuring integrity of the audits by adhering to the established standards.
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  Coordinates internally on error grading standards and directives to ensure assessments are completed to the highest quality standards.
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  Review providers specifications and highlight inconsistencies or lack of information.
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  Provide advisory on alarming trends noted in category of errors and/or quality issues specific to client or quality documentation specialists.

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  Participate and Contribute during biweekly calibration on error grading standards to help build a robust Quality Program.
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  Provides advisory and education to the Quality Documentation Specialists through comments and feedback program in the Audit tool as part of improvement strategy.
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  Performs duties as required or per directive from the Quality Operations Manager to help run and support the Quality Assurance Program.
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  Ensure the audit tracker is updated and the data provided is accurate.

Required Qualifications

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  Bachelor\xe2\x80\x99s preferred; Associate\xe2\x80\x99s or relevant certification with equivalent experience required.
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  Minimum experience of 2 years as Quality Controller or Quality Auditor in healthcare documentation industry.

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  Knowledge of error grading per AHDI, quality principles and its applications.
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  Demonstrated excellence in quality delivery with attention to detail.
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  Excellent English professional writing skills including advanced proficiency in grammar and spelling.
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  Excellent listening skills and ability to understand diverse accents and dialects with proficiency in medical terminology.
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  For home-based employees, ability to work in a secure and private location on a personal computer with a reliable high-speed internet connection and one that can run security software to ensure safe handling of health information.

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  Ability to work during regular business hours and outside of regular business hours as needed to meet customer deadlines.
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  Ability to work under pressure and limit distractions to consistently meet deadlines.
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  Outstanding interpersonal skills and ability to work collaboratively in a team and adapt to change.
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  Should be credible, self-driven, result-oriented with positive outlook, team player and empathic communicator.

Preferred Qualifications

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  Experience with Office 365 and cloud-based productivity tools.
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  Proficiency in AHDI Book of Style standards and other documentation standards as applicable in healthcare industry.

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  Familiarity with Electronic Health Records and ability to navigate through some of the most common EHRs like Epic, Allscripts etc.
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  Familiarity with coding and billing aspects of medical document.

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries,
bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically
challenging work environment. Join our dynamic, entrepreneurial team and become part of our
continuing success.