Job Description

:

The Role: Quality Associate

Grade: (relevant for internal applicants only) 9

The Location: Pakistan, India

The Team: Quality Control team is a global, diverse, and cohesive group passionate about quality of data being published for our clients. This group of professionals stand behind Timeliness & Accuracy. We encourage client feedback and reward $50 for verified data mistakes and omissions. The team also runs and manages supporting programs - Data Quality Retrospective & Content Feedback with a motive to make our platform error free for our clients making a difference in the market in comparison to our competitors.

The Impact: The role is highly collaborative and is focused on bringing together stakeholders in the formation and successful execution of business strategies. The successful candidate will work independently to provide ongoing support to subject matter experts of the content teams working towards improving data quality and achieving KPIs/SLAs for their content sets.

What's in it for you:

Opportunity to Contribute in improving data quality of S&P by becoming a core member of Quality Control team

Huge exposure and increased visibility while working on quality initiatives involving management and senior leaders of content teams

Enhancing communication skills while working with global teams

Growth opportunity to emerge to more specialized roles and act as a resource for the team.

Responsibilities:

Perform analysis and recommends solutions to achieve high quality data.

Reviews client cases involving the content team to help correct errors and establish/refine procedures and processes to improve accuracy. Ensuring the job goal and guarantees are met.

Engages with internal stakeholders to define requirements for the measurement of data quality including data related projects and provide regular updates against those requirements.

Preparing presentation for Retrospective Meetings as well as managing and administering the same

Manages Content Feedback Program to ensure internal feedback is fixed at the earliest and root-cause analysis is performed correctly

Performs root cause analysis audit and facilitate implementation of preventative actions for continuous quality improvements.

Develops and runs ad hoc data queries from multiple database types to identify and correct data inconsistencies.

Manages daily support/troubleshooting issues to make sure immediate concerns are met without negatively impacting quality of data.

Basic Qualifications:

Bachelor's degree or equivalent experience required

Strong Communication and leadership skills to effectively communicate across several levels of the organization and in cross-culture

Strong organization skills, attention to detail is critical; able to work on concurrent projects

Proven ability to work with minimal direction, maintain focus while working with routine tasks.

Ability to work in a collaborative team environment in task force situations

Flexible with timings and willingness to go the extra mile

Preferred Qualifications:

Advanced Microsoft Excel and Presentation Skills

Able to write and run SQL queries

Prior experience on client question workflow

#LI-FH

About S&P Global Market Intelligence:

At S&P Global Market Intelligence, we know that not all information is important-some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.

S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit



Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law.

20 - Professional (EEO-2 Job Categories-United States of America), DTMGOP202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority - Ratings - (Strategic Workforce Planning)

Job ID: 277837
Posted On: 2022-10-17
Location: Islamabad, Islamabad, Pakistan