Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people?s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work. This position is part of IP Networks Business unit, within Network Infrastructure APAC RBC. This team is responsible for end-to-end solution implementation and Maintenance support of BNG, IP/MPLS and Datacenter networking infrastructure
The team you'll be part of The pandemic has highlighted how important telecoms networks are to society. Nokia?s Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.
What you will learn and contribute to Job Responsibilities & Competencies Responsibilities/Duties The Customer Technical Advocates (CTA) supports end to end technical delivery management of NI-IP integration/deployment projects/activities, from offer preparation through deployment activities up to customer acceptance. CTA is responsible for high quality and on-time delivery of all technical deliverables post-delivery of the project. CTA serves as key point of contact representing Customer Engineering to the customer and internal groups. Supports all technical aspects and delivers high customer satisfaction of NI-IP products and solutions implemented in the customer network. CTA works closely with all technical resources (NW Designer, Consulting engineers and Integration/implementation engineers) for technical deliverables. Must manage the details of overall network element, upgrade requirement, network upgrade pre-checks, operational issues and solution recommended. High customer management skills and technical aptitude required. Involves extensive interaction with Pre-Sales, TPM/ TEC/Support Organization, Project/Program Management, Product Line Managers, R&D, Services, and other members of cross-functional teams focused on the support and delivery of customer programs. High interaction across business groups and delivery co-ordination with Global Services/other BGs.
Are you passionate about solving problems?
As part of our team, you will: Interprets internal and external business challenges and recommends best practices to improve products, processes and services. Solves complex problems based on sophisticated analytical thought and complex judgment. Acts as a subject matter expert for staff / workteam / taskforces, often the most senior specialist in a team, who serves as best practice resource within own organisational unit and / or is recognised as an expert within the same professional area in the business. Provides expertise and delivers advanced system troubleshooting methods like system level tracing, debug, protocol flow analysis. Identifies, reproduces, and characterizes defects and collaborates promptly with Product support teams for fixes. Leads and resolves complex situations derived from technical activities such as software upgrade, audit, equipment swap, network expansion, multi vendor issues, acceptance testing, feature testing, tailored technical support, end-to-end performance improvement, etc. Interacts with customer for complex cases, providing workarounds, etc. Leads the Root Causes Analysis (RCA) analysis and report creation. Complies with the requirements as per the emergency process role and ensures quick recovery for issues categorised as critical outages and code red. Leads and supports technical activities in early product phases (releases, pilots, trials and early projects). Promotes, creates and approves knowledge articles (author, reviewer, approver, coach). Provides customer and internal technical training or consultancy. Performs system level product competence training and knowledge transfer across teams. Reviews technical documentation and specifies features for supportability and maintainability. Works in customer and 3rd party interface (communications, partnering). Willingness to work in planned night activities.
Your skills and experience Required Skills and Experience: 8 to 12 years of experience in IP data networking. Bachelor's or master?s degree in Computer Science or Computer Engineering or a relevant technical degree 3 or more years? experience in a role requiring understanding, designing and Implementing BNG/BRAS technologies and networking protocols 2 or more years? experience in designing & implementing of BNG network Industry leading certifications like SRA, CCIE, JNCIE, ASRA, RH Openstack would be a plus Experience in network design, integration & migration of large networks in premier Operator/ Vendor organisations. Strong BNG network troubleshooting skills
Required Skills ? Technical

Must be able to work independently on testing and integration of BNG and IP network infrastructure. Clear concept and strong technical domain knowledge in BNG/BRAS, routing, switching & cloud. Good knowledge and hands-on experience of using BNG domain protocols PPPoE, IPoE, DHCP, LAC, LNS, IP/MPLS Protocols such as BGP, OSPF, ISIS, VRRP, LDP, RSVP-TE, Segment routing. Implementation Knowledge on PPPoE, IPoE, DHCP, LAC, LNS, L2 & L3 services using ? VPLS / MP-BGP and EVPN / VxLAN Experience in troubleshooting PPPoE, IPoE, DHCP, Large L2 and L3 based VPNs. Internetworking troubleshooting experience. Good analytical skills and ability to debug network issues. Experience of Linux Operating Systems, including Red Hat, CentOS. Exposure to virtualization and cloud technologies such as OpenStack, virtual networking, distributed programming, Linux containers, and SDN/NFV will be advantage. Good understanding of modern Intel platform architecture and platform advancements in CPU micro-architecture, cache and memory, IO and virtualization, etc. Social Skills (behavior, attitude, language knowledge, ?):

• Proven record in customer focus

• Team contributor

• Demonstrates initiative & participates in problem solving

• Proven presentation skills

• Flexible

• Eager to learn, willing to invest in continuous learning

• Fluent in English ? written and verbal communication

What we offer Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World?s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.
Nokia?s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.