Job Description

Company Description
Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members. Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC-and every type of organization in between-we build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful.


The Customer Service Advocate \xe2\x80\x93 Accounting Specialist is responsible for acting as a liaison, providing product/services information, and resolving any emerging problems that our customer accounts might face with accuracy and efficiency. Job Responsibilities:

• Answer product questions and explain technical concepts to a non-technical audience via email, phone, and live chat.
• Help customers better utilize our software by providing best practice consulting and product training.
• Investigate and diagnose system issues via research and testing.
• Effectively communicate with staff at all levels in an organization.
• Remain current on and adhere to updated policies and standard operating procedures.
• Take initiative and act innovatively to help our customers and Daxko succeed.
• Meet weekly, monthly, and quarterly call and case goals.
• Participate in and/or lead team trainings and professional development opportunities in order to become a product expert.

Qualifications

• Accounting knowledge is a must
• Self-starter mentality with the ability to take ownership of individual work
• Strong interpersonal and communication skills
• Strong computer and multi-tasking skills
• Create, build, and maintain relationships and rapport with clients
• Identify complex problems and information to develop and evaluate options and implement solutions
• Ability to work comfortably in a fast-paced, high-volume call center environment
• Ability to handle stressful situations or dissatisfied customers
• Train and teach others how to use product(s)
• Availability to work 8 hours each day, Monday through Friday with periodic on-call time
• Bachelor\xe2\x80\x99s degree with an Accounting Major/Minor or related field OR two (2+) years of accounting experience
• No prior experience

Bonus Points for:

• Bachelor\xe2\x80\x99s degree with an Accounting Major/Minor or related field
• One (1+) years of relevant experience
• Customer Service Experience
• Technical, help-desk, or support experience
• Experience using a CRM software, such as Salesforce

Additional Information
Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values. We truly care for our team members, and this is reflected through our offices, benefits, and great perks.