Customer Support Representative,voice Process,inbound Calling
0 to 3
Year Mumbai (Maharashtra)
Job Description
- r
- Respond to customer queries in a timely and accurate way, via phone, email or chatr
- Identify customer needs and help customers use specific featuresr
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)r
- Update our internal databases with information about technical issues and useful discussions with customersr
- Monitor customer complaints on social media and reach out to provide assistancer
- Share feature requests and effective workarounds with team membersr
- Inform customers about new features and functionalitiesr
- Follow up with customers to ensure their technical issues are resolvedr
- Gather customer feedback and share with our Product, Sales and Marketing teamsr
- Assist in training junior Customer Support Representativesr
Education: Any Graduate
Industry: CRM/CallCentres/BPO/ITES/Med.Trans
Skills Required
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Job Detail
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Job IdJD2901418
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMumbai (Maharashtra),
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EducationNot mentioned
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Experience0 to 3 Year