Customer Support Executive (female)
Year Surat, Gujarat, India
Job Description
Roles and Responsibilities:
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Supporting the customer through an email system and phone calls.
- Monitoring the performance of individual representatives.
- Taking feedback from the customers.
- Maintaining a healthy relationship with the clients.
- Conducting customer satisfaction surveys to understand what areas of the company's services need improvements
- Managing payment and delivery of customer orders .
- Sound communication skill (Fluent English)
- Expert at targeted communications across various media platforms.
- Good knowledge of managing the performance of the team.
- Problem-solving abilities.
- Excellent in MS Office Functions (Word, PowerPoint, Excel, Access).
- Bachelor's degree in Business Administration or a related field.
- Minimum 1 year experience is required.
- Leave encashment
- Paid sick time
- Provident Fund
- Day shift
- Adajan, Surat - 395009, Gujarat: Reliably commute or planning to relocate before starting work (Required)
- Bachelor's (Preferred)
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- Hindi (Required)
- English (Required)
+91 7903408890
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Job Detail
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Job IdJD2912554
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSurat, Gujarat, India
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EducationNot mentioned
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ExperienceYear