Job Description

Customer Support Executive - Bpo / International Call Center Call/DM@ 9964080000

Job description Dear Aspirant, Hiring for TOP MNC's Companies. Greetings from JOBSHOP 9964080000 Free Job Placement. Looking out for candidates who can join Immediately, International Voice Process. Freshers / Experience , salary 16k to 45k One day Interview . easy selection. 2022 freshers can apply.. For more information Contact HR JOBSHOP 9964080000 Roles and Responsibilities : Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Update our internal databases with information about technical issues and useful discussions with customers. Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members. Inform customers about new features and functionalities Gather customer feedback and share with our Product, Sales and Marketing teams Assist in training junior Customer Support Representatives. Candidate should possess excellent oral and written communication skills Candidate with good customer service skills would be preferred Candidate should have 0 - 4 years of experience in Customer Support Voice Process. Prior experience in Customer Service industry will be an added advantage. Should be open to work in Night shifts / Rotational Shifts. Candidates with backlogs/arrears in their degree are not eligible Responsible for dealing with Domestic & International Clients Responsible for dealing with Clients Queries. Requirements and Skills Experience as a Customer Support Specialist or similar CS role Familiarity with our industry is a plus Experience using help desk software and remote support tools Understanding of how CRM systems work Excellent communication and problem-solving skills Multi-tasking abilities Patience when handling tough cases Location: Bangalore For more information Contact HR JOBSHOP 9964080000