Customer Support Co Ordinator
Job Description
Company: Dusane Infotech (I) Pvt Ltd
Department- Technical call center team
Profile- Coordinator
Shift- Night Shift
Work location- Wagle estate, ThaneJD:1. Respond to the customer queries, primarily via email and telephone.
2. Handle customer complaints, provide appropriate solutions and
alternatives within the time limits, follow up to ensure resolution.
3. Resolve any customer technical issues through diligent research,
reproduction, and troubleshooting.
4. Communicating with clients for technical Support and also
coordinating with Other departments for quick resolution of
customer reported issues.
5. Document all technical inquiries; develop and review content for
knowledge base.Job Types: Full-time, Regular / PermanentSalary: ?40,000.00 - ?50,000.00 per monthSchedule:
- Night shift
- UK shift
- US shift
- Shift allowance
no
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Job Detail
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Job IdJD2873127
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationWagle Estate, Thane, Maharashtra, India
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EducationNot mentioned
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ExperienceYear