Customer Success Manager

Year Gurgaon, Haryana, India

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Expanding airtel’s Cyber Security product portfolio with partners.
Analysis of existing offerings and products, discussion with partners to ensure all support (technical and commercial) is available to sales and pre-sales team.
Market segmentation for target customers, product marketing planning Cyber Security.
Benchmarking of key market trends around the product – pricing, new features, competitor moves, alternate product, customer behavior & trends.
Self learning and certifications on prominent security technologies viz end point , DLP, User Security, Data center & Cloud Security, SOC etc.
Working with partners/cross functional teams for development, testing and end to end process stitching and Process Document creation for any new product variant/service.
Developing product promotion plans, product communication plan to internal field team and customers
Create case studies of success on Cyber security. Provide best industry practice for security across threat vectors.
Increasing the profitability of the product -various cost items, devising alternate options to achieve the lower cost.
Working with cross functional team with representation from SCM, Finance, Customer support to make sure that have the processes around the product which delivers the product promise to the customer.
Engaging with sales team , pre sales team and customer team to improve PPI / API.
New product and feature development for Cyber Security

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