Customer Success Manager
Year Bengaluru, Karnataka, India
Job Description
Customer Success Manager FULL TIME | BELHEM INDIA PVT LTD | INDIA
Job Information
Industry
Customer Service
Function
Customer Service Operations
Required Experience
5+ years
Salary (INR)
15 to 20 LPA
City
Bangalore
State/Province
Karnataka
Zip/Postal Code
560068
Account Management:
- Lead regular status meetings with customers to review open initiatives and address any challenges impeding successful use of the products.
- Diffuse customer conflicts effectively through rational and balanced resolution techniques often turning issues into opportunities to strengthen relationships
- Develop and maintain long term relationships with stakeholders in the account portfolio
Customer Empowerment
- Be the voice of the customer and a strong advocate for the customers' interests in the organization
- Gather customer product feedback and communicate with production, quality engineering to shape the product development map
Product Adoption:
- Own responsibility for expansion of the company's products
- Act as SME to train customers, partners and internal employees
- Develop strategic and tactical initiatives to maintain and improve customer onboarding, retention and engagement
Work with the existing clients to understand their needs and align them to solution
Manage and track issues and work with the HODs to resolve the product issues on field and for future production
Requirements
- Client success experience
- Excellent communication skills
- B. Tech Mechanical
- MBA Ops & Supply Chain
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD2907674
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationBengaluru, Karnataka, India
-
EducationNot mentioned
-
ExperienceYear