Job Description

Get to know Client Services/ The Department

Our Client Services team is a turbo-charged force! We handle client services and partner integrations with lightning speed. From resolving inquiries to offering technical help through calls and meetings, we\'re your go-to heroes. Plus, we\'re all about educating our clients and partners to ensure they make the most of our amazing product.

Make an Impact/ The role:

As Customer Success Manager you will be responsible for maintaining a strong relationship with existing clients in India ensuring their success through utilizing Adjust\'s suite of tools. Your main goal is to focus on the success of your customers, enabling them to improve their business while increasing lifetime value for Adjust and preventing churn. You will join a global team that is dedicated to putting customers first.

Empower Your Potential/ Responsibilities:

• Drive growth among our most valuable customers by understanding their business needs and helping them succeed
• Work on expansion opportunities and contract renewals
• Build strong relationships with key customer-stakeholders to ensure retention of your personal book of business
• Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
• Identify opportunities for customers to act as Adjust advocates
• Marshall resources across the Adjust org as needed to support customers needs
• Represent the voice of the customer to inform our product roadmap
• Flexibility to occasionally travel to clients within the region

Bring Your Knowledge/ Experience & Qualifications:

• 5+ years of work experience in a client facing role with revenue responsibility: Managing retention, up-selling and cross-selling
• Mobile Industry knowledge / background or Saas experience within enterprise customers
• Experience in pipeline creation / management and negotiation / selling techniques
• Ability to oversee projects and work with project management tools
• Ability to work autonomously and own relationships with customers
• Strong interest for understanding the marketing and software setup of clients to be able to advise customers in building a state of the art setup
• Proactive approach where you always want to be speaking with customers
• Excellent communication skills in English & Hindi

Enhance Your Experience / Perks & Benefits:

• Opportunity to make an impact on the ad-tech industry working for a forward-thinking leader in the space
• International, diverse teams with a strong focus on transparency, feedback and fun
• Education opportunities for ongoing professional development & continuous learning
• Company onboarding program where you\'ll learn the ins-and-outs of our product with your fellow newbies
• Flexible workplace policy, allowing you to work either from home or our office space
• Generous vacation policy with flexible vacation days
• English Classes to enhance your collaboration with global colleagues and friends
• WFH program with remote online events (workouts, coffee chats, team events, games, etc.)
• Wellbeing support with qualified therapists
• Additional health insurance plan
• Monthly perk stipend to choose the perks that matter most to you

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