Job Description

Company Elision Technologies Pvt Ltd Elision is a trusted name in offering unified telecom solutions to corporates and enterprises Nowadays, businesses need to stay connected with their customers, partners, vendors, and teams. Our company enables businesses to meet this mandatory need of staying connected with people via their preferred communication channels. We are renowned for adding innovative and technology-powered features to simplify and automate workflow, communication, and customer lifecycle with simple-to-use telephony solutions. We empower our team members, so they receive the much needed work culture that enables us to live up to our motto, \'We Deliver What We Commit\'. Job Details Position- Customer Success Manager Experience- 2+ Years Location- Ahmedabad Job Role Process milestones for the clients and employees to work toward Assist customers with setting up and navigating programs or software Promote the value of the product Establish clear client retention goals Upsell services and products with the brand image Promote value through customer experience Assist in creating training courses and educational materials Review customer complaints and concerns and seek to improve the customer experience Requirements and skills Proven work experience as a Customer Success Manager or similar role Experience working with brand image and promoting value through customer experience Exceptional ability to communicate and foster positive business relationships Technical skills required, as they relate to the use of the product or service Accountability and personal organization are essential Experience in managing a diverse group and training each according to company standards

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