Customer Success Coordinator
Year Bengaluru, Karnataka, India
Job Description
Role Overview: ? Company Overview: Trellix is a global company redefining the future of cybersecurity. The company?s open and native extended detection and response (XDR) platform helps organizations confronted by today?s most advanced threats gain confidence in the protection and resilience of their operations. Trellix?s security experts, along with an extensive partner ecosystem, accelerate technology innovation through machine learning and automation to empower over 40,000 business and government customers. More at https://trellix.com. About the Role
- Manage a high-volume book of business to support the renewal functions.
- Generate renewal quotes and update quotes as needed to support the Customer Success Management team.
- Work cross departmentally with Customer Success, Sales, Operations, Finance, and other teams to develop strong internal relationships.
- Creatively problem solve and drive process improvement to optimize the overall renewal processes.
- 1 to 3 years of experience in high-volume customer success or client services role.
- A strong desire to work hard to make an impact, learn, and grow within a customer success organization.
- Highly effective organizational, prioritization, and time management skills.
- Strong verbal and written communication skills to communicate across all levels with both customers, channel partners, distributors, and internal teams.
- Capacity for empathy and a desire to help people.
- Familiarity with CRM systems and practices.
- Ability to adapt/respond to different types of customer challenges while influencing outcomes.
- Software/tech experience is a plus.
- Retirement Plans
- Medical, Dental and Vision Coverage
- Paid Time Off
- Paid Parental Leave
- Support for Community Involvement
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Job Detail
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Job IdJD3076528
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBengaluru, Karnataka, India
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EducationNot mentioned
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ExperienceYear