Customer Service Trainer

Year Koramangala, Bengaluru, Karnataka, India

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Responsibilities:

Develop digital and print educational material (e.g. videos and manuals)
Organize classroom-style sessions about product features, sales techniques and customer engagement
Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)
Identify individual and team skills gaps
Schedule regular training sessions (e.g. monthly or quarterly)
Ensure new hires take on basic sales training courses, including communication and troubleshooting skills
Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
Coordinate mentorship programs for new customer service representatives
Assess the impact of each educational course on employee performance and client satisfaction
Maintain updated records of training material

Requirements:

Job Type: Full-timeSalary: ?450,000.00 per yearSchedule:

Ability to commute/relocate:

Koramangala, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

Language:

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