Job Description

Customer Service Technician

Designation:

Service Engineer

Education:

Diploma / Post Graduation Diploma in Plastic / Tooling

Experience:

4 to 5 Years with Injection Moulding Process & Mold Tryouts with troubleshooting.

Job Location:

Delhi

Must have:

Two Wheeler & Driving License

• Perform service activities like rework, modifications, repairs and installation of hot runner systems, and test them to ensure they are working correctly.
• Provide technical support and training at customer site on how to use and maintain the system.
• Perform maintenance and provide customer support.
• Diagnose problems and come up with solutions to repair them.
• Fill out detailed reports and keep records on services that have been performed.
• Explain issues with HRS systems and repairs to customers
• Establish and develop a strong working relationship with customer. You will represent our company in the field.
• Comply with all safety procedures and policies established.
• Actively interface with customers at all levels. Ensure customer satisfaction through verbal and written communication.
• Project a positive and confident attitude focused on meeting and exceeding customer expectations
• Able to conduct formal meetings with customer management personal

We value

• Knowledge of various types of polymers, eg. PP, PC, PMMA, PBT, PA, POM, ABS, PC-ABS, PET.
• Critical thinking and troubleshooting skills; capable of learning available analysis tools to solve
• Be able to work effectively both indicidually and with a group without need of direct supervision
• Provide occasional vacation coverage and 7 X 24 emergency support to customer and other technicians
• Must be able to meet the physical requirements of the job which include bending, lifting heavy equipment and working in confined space.
• Be able to relocate within India if required.

Personal Profile

• Good communication skills both written and verbal.
• Strong problem-solving skills.
• Availability to travel as needed.
• Customer-oriented mindset.
• Ability to work effectively in a team environment.

About us

Oerlikon is a global innovation powerhouse for surface engineering, polymer processing and additive manufacturing in key industries such as aerospace, automotive, energy, tooling and textiles. We serve as a key partner in enabling our customers to reach their targets for optimizing the performance, function and sustainability of their products and manufacturing processes.
Our solutions reduce emissions in transportation, maximize longevity and performance of tools, increase energy efficiency and advance intelligent material and sustainable polymer processing. These achievements are proven hallmarks of our global leadership.

We at Oerlikon embrace diversity. This is reflected in more than 11,800 employees, representing over 93 nationalities and our presence in more than 38 countries and 207 locations worldwide.

Regards,

Shrutkirti Nikam
HR & Admin Executive

Learn more about Oerlikon:

Unser Fokus liegt auf der Gewinnung talentierter, engagierter Menschen, die unsere Kernwerte teilen: Integrit\xc3\xa4t, Teamgeist, Exzellenz und Innovation. Wir schauen \xc3\xbcber blosse Qualifikationen hinaus und legen den Fokus auf Kompetenz und Potenziale. Wir glauben auch, dass es bei der Verg\xc3\xbctung darum geht, Menschen f\xc3\xbcr ihre Arbeit gerecht zu bezahlen, ihnen aber auch M\xc3\xb6glichkeiten aufzuzeigen. Unser Bewerbungsprozess ist objektiv und transparent gestaltet.

Wenn Sie dieses Mal nicht sehen, was Sie suchen, aber trotzdem bei Oerlikon einsteigen m\xc3\xb6chten, klicken Sie bitte auf den Button "Bewerbung", um Ihren Lebenslauf einzureichen und uns mitzuteilen, was Sie interessiert. Dann kann unser Recruiting-Team Sie kontaktieren, wenn die richtige Gelegenheit dazu kommt. Folgen Sie uns einfach auf Facebook und LinkedIn, um \xc3\xbcber neue Stellenangebote informiert zu werden!

Unsere Mitarbeitenden

Oerlikon bietet engagierten Mitarbeitern eine faszinierende Auswahl an Aufgaben und Karrierewegen. Lernen Sie unsere Mitarbeitenden aus der ganzen Welt kennen.

Entdecken Sie Oerlikon

Wir entwickeln Beschichtungen, die Automotoren, Flugzeugtriebwerke oder Kraftwerkturbinen leistungsf\xc3\xa4higer, effizienter und langlebiger machen.

Unsere Vliese f\xc3\xbcr Filter sorgen f\xc3\xbcr reine Luft und klares Wasser. Und mit unserem Wissen in der additiven Fertigung bringen wir die n\xc3\xa4chste industrielle Revolution voran.

Oerlikon ist ein Schweizer Unternehmen mit einer \xc3\xbcber 100-j\xc3\xa4hrigen Tradition. Unsere Mitarbeitenden sind einer Vision verpflichtet: innovative industrielle L\xc3\xb6sungen f\xc3\xbcr ein besseres Leben zu entwickeln.

Lernen Sie uns kennen!

Job Information

Published: Jan 18, 2024

Job ID: 98739

Location:

Pune, IN, 411026

Oerlikon