Customer Service Support Operator

Year    Bengaluru, Karnataka, India

Job Description



Job Title \xe2\x80\x93 Process Associate (Opportunity to Cash) Looking for challenging role? If you really want to make a difference - make it with us Siemens Technology Services Private Limited is a Service provider to different Siemens entities across the globe. As a world leader and service provider, we bring a lot of value creation for the different Siemens Businesses and in the process, we improve lives and further human achievements worldwide. With us, you can do something significant that benefits society and human progress Your new role \xe2\x80\x93 challenging and future-oriented. Change the future with us

  • Accurate and timely execution of transactional services defined in the global product catalogue for internal customers in accordance with the company regulations and guidelines. Receive customer calls and register notification in the ERM tool, Dispatch of Engineers, Upload Engineer Productive hours, Notification closure & NPS Survey.
  • Performing the assigned tasks on a timely manner with highest standards of quality.
  • Rigorous follow up and closure of pending queries/open topics with ownership.
  • Complete reporting of handled activities on daily/weekly/monthly basis (as per requirements).
  • Adherence to robust tracking mechanism on processed transactions on a daily basis.
  • Flexible to work in shifts and during month ends.
We don\xe2\x80\x99t need superheroes, just super minds
  • Good communication skills and knowledge.
  • Fluency in English language with good accent and a presentable voice.
  • Capability to Handle Pressure.
  • Efficiency and Speed.
  • Problem Solving Abilities.
  • Multitasking Ability.
  • Knowledge Retention and Recall.
  • Freshers or Some international experience preferred.
We\xe2\x80\x99ve got quite a lot to offer. How about you? This role is based in Bengaluru. But you\xe2\x80\x99ll also get to visit other locations in India and globe, so you\xe2\x80\x99ll need to go where this journey takes you. In return, you\xe2\x80\x99ll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We\xe2\x80\x99re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We\'re dedicated to equality and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us craft tomorrow.
Organization:
Global Business Services Company: Siemens Technology and Services Private Limited Experience Level: Experienced Professional Full / Part time: Full-time

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Job Detail

  • Job Id
    JD3018656
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bengaluru, Karnataka, India
  • Education
    Not mentioned
  • Experience
    Year