Job Description

Brief Role : JOB DESCRIPTION Semi Tech Customer Service Support Operations Experience: 6 - 12 months Assist customer in resolving any open requests for support, assistance Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism Handle and process all non- voice transactions in the required target turn around Time You should strive to identify areas of improvements and work proactively to minimize issues Can interact effectively with the personnel, tools & resources in the Customer Services team to help resolve customer issues Be responsible to deliver a high quality, customer- driven, support service resolving customer at the point of call wherever possible. You should know how to adjust your communication approach based on the message and audience you are delivering to. Utilize excellent customer service & technical skills for resolving technical/ customer service queries Service hours 247 , Rotational Shifts Salary: INR 2, 00, 000 - 3, 00, 000 P. A. Industry: BPO / Call Centre / ITES Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations Role Category: Voice Role: Associate/ Senior Associate - (Technical) Desired Candidate Profile You should have strong communication and negotiating skills You should have excellent writing skills Problem Solving Ability to find an effective solution. You should have the ability to manage customer interaction Basic Knowledge on Computers, Microsoft Office Suite, Windows Operating Systems, and Internet applications Experience working in a team environment. Qualification Graduates in any stream For more details and jobs - Please visit our website http: / / www. rightstepconsulting. com/ call- centre- jobs- in- gurgaon. php

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