Customer Service Supervisor
Year Kolkata, West Bengal, India
Job Description
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Job Overview
To assist in supervising and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival and baggage services. Supervisory role also requires understanding of internal/ external stakeholder management with thorough knowledge of Emergency Response Planning.
Key Responsibilities
- Proactively supervise the activities of the Customer Services team to achieve smooth daily operations at airport
- Drive ground service performance to deliver service excellence consistently across the domestic network
- Ensure compliance of all regulatory, safety and security requirements, as required by the Authorities and/or company policies
- Ensure safe work practices to minimize risk of injury to personnel or damage to aircraft
- Plan for and ensure preparedness to deal with irregular operations and crisis situations
- Represent Vistara\'s interest in the airport community (e.g. AOC, SITA CUTE, etc)
- Responsible for ensuring and delivering consistent and exemplary service delivery at every customer touch point
- Monitoring OTP and take corrective measures
- Ancillary revenue targets to be achieved
- Ensure all compliances are met as per company and regulatory requirement (DGCA/IOSA, Labour Laws)
- Preventive measures to ensure there is no revenue leakage/theft or pilferage occurs at Airport level
- Contingency Handling Preparedness
Skills & Attributes
- Ability to train, motivate and guide a team
- Strong supervisory skills with leadership acumen is required
- Excellent written and oral communication skills are must
- Basic Knowledge of MS (Word, Excel)
Work Experience
Preferably 3-5 years of Aviation/ Hospitality Industry experience
Qualification
Graduate from a recognized university
Eligibility
- Must be at a level of Sr. Executive (1B) or 1 level lower than the position
- Minimum tenure in the current role and level - 18 Months as of release date of IJP and must have attained minimum performance rating of GP3 in the last appraisal
- Must be "confirmed\'\' in service
Location
Kolkata
Note
All Vistara Employees must be fully vaccinated against COVID - 19.
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Job Detail
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Job IdJD3241536
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKolkata, West Bengal, India
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EducationNot mentioned
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ExperienceYear