Job Description

Reports to: Assistant Department Manager Direct Reports: None Salary Package Qualification, Experience and Skills Required: Graduate or pursuing graduation with 0-1 year of experience. Oral Communication Skills, Excellent in product knowledge. Competencies: Process & result orientation, Quick learner, interpersonal effectiveness, Persuasiveness, Organising skills, Conflict management & resolution, quick documentation, etc. Number of Vacancies: Key Responsibilities: To achieve the revenue and profit targets for the store. Interacting with customers, giving them product presentations and convincing them to make purchases. Keeping a track of the stock and inventory in the assigned section and placing orders for replenishing the stock. Maintaining the proper display of goods in the store and ensuring that they comply with the quality standards. Execute plans to maximize sales as assigned. Maintains positive relations and rapport with Customers. Keeping oneself updated with all the product knowledge. Using the technical skills and/or product knowledge to help the customers buy the right product. Handle customer queries effectively. Effectively collects customer feedback and passes it to immediate manager. Attend mandatory staff meetings and training sessions. Completion of all administrative paperwork during scheduled shift. Knowledge of procedures in emergency situations. Knowledge of facility rules, regulations and philosophy of the store. Other duties as assigned by the superior. Croma is a brand of Infiniti Retail Ltd., which is a wholly-owned subsidiary of Tata Sons, the holding company of the Tata Group. Launched in 2006, Croma was the first one-of-its kind large format specialist retail store that catered to all multi-brand digital gadgets and home electronic needs in India. Over a decade since its inception, today Croma caters to over 10 Million customers and has almost become synonymous for all electronics needs, with its tech-savvy staff, product range, online presence and the will to help customers Bringing alive the promise of a \'Brighter Every Day\' for its customers, Croma offers a world-class ambience to shop both in-store and online at www.croma.com, giving customers a seamless \'omni-channel\' shopping experience that lets him/ her enjoy the best of both the online & the offline worlds. Croma is also the first omni-channel electronics retailer uniting the varying customer touch-points: a full-fledged Croma Store and the Online Electronics Shop, i.e. the website. Visit our website for more details on our products and services

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