Job Description

At Dow, we believe in putting people first and we\xe2\x80\x99re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We\xe2\x80\x99re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you\xe2\x80\x99re looking for a challenge and meaningful role, you\xe2\x80\x99re in the right place.

About you and this role - What you would do in this role

As Customer Service Specialist, you will require to act as the interface between customers and the business value chain partners to deliver exceptional service to our customers and drive profitability to Dow.

Your role would focus on providing solutions to the customer while managing operational needs and collaborating closely with functional partners (Manufacturing, Marketing & Sales, Supply Chain, etc.) to meet company objectives.

You would be responsible for complete handling of Order receipt and handling process, matching Dow\'s internal resources with customer needs and expectations.

Responsibilities \xe2\x80\x93 Duties, projects, tasks, and activities you would be responsible for in this role.

• Executes the order entry process and manages the order fulfillment process for a given business or group of businesses and customers, which are typically priority and foundational customers with a high degree of complexity.
• Maintains a thorough knowledge of the businesses\xe2\x80\x99 products, businesses, applications, and service offerings.
• Strengthens customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence.
• Coordinates activity at assigned customer accounts, proactively address issues and implement solutions.
• Maintains service levels according to business prioritization
• Differentiates between customer requirements and Dow capabilities; choose the best/cost effective solution.
• Supports commercial strategies with Dow customers across multiple businesses.

Qualifications \xe2\x80\x93 Required education, experience, knowledge, skills, and abilities that are needed for this role (must haves).

• Required education: Bachelors Degree
• 3-5 years of experience in customer service would be preferred
• Working knowledge of SAP
• Strong Communication skills with ownership mindset

Additional notes

No relocation support for this role

Benefits \xe2\x80\x93 What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
• Benefits and programs to support your physical, mental and emotional well-being, to help you get the care you need...when you need it.
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning and educational resources to help you achieve your long term financial-goals.
• Become a Dow shareholder through various employee stock programs.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
• Global Paid Time Off (PTO) policies:

• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
• \xe2\x80\x8bPaid time off to care for family members who are sick or injured.
• Paid time off to support volunteering and Employee Resource Group\xe2\x80\x99s (ERG) participation.

Join our team, we can make a difference together.

About Dow

Dow (NYSE: DOW) combines global breadth; asset integration and scale; focused innovation and materials science expertise; leading business positions; and environmental, social and governance leadership to achieve profitable growth and help deliver a sustainable future. The Company\'s ambition is to become the most innovative, customer centric, inclusive and sustainable materials science company in the world. Dow\'s portfolio of plastics, industrial intermediates, coatings and silicones businesses delivers a broad range of differentiated, science-based products and solutions for its customers in high-growth market segments, such as packaging, infrastructure, mobility and consumer applications. Dow operates manufacturing sites in 31 countries and employs approximately 37,800 people. Dow delivered sales of approximately $57 billion in 2022. References to Dow or the Company mean Dow Inc. and its subsidiaries. For more information, please visit or follow on Twitter.

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow\'s equal opportunities is available on .

Dow Chemical