Customer Service Representative Igc Parts

Year    India, India

Job Description


About the RoleLocationIndiaGujaratAhmedabadCompanySiemens Energy Industrial Turbomachinery India Private LimitedOrganizationTransformation of IndustryBusiness UnitCompressionFull / Part timeFull-timeExperience LevelExperienced ProfessionalA Snapshot of Your DayYou will be part of our spares parts department which extended support of the Product Competence Centers (PCC\'s) of Siemens Energy for Compression. You will be part of the regional Asia-Pacific team, supporting to prepare spare parts offers on behalf of PCC\'s. Within your role you will be responsible for a specific country and all communication during the proposal stage. This position, in coordination with Client Managers will also perform proactive client site visits in order to determine client parts needs and opportunities for Parts sales. The CSR serves as a local sales support contact for assigned territory and will provide basic technical support to clients on an as needed basis.How You\'ll Make an Impact

  • Single and Primary Point of contact for the assigned country for all spare parts\' request.
  • Prepare formal bids and proposals, using SAP and relevant tools to prepare and enter quotes on an accurate and timely basis. Liaising and coordinating with the relevant PCCs to establish timely submission of quotations and proposals. Ensure maximum levels of Quote Response Time (QRT) and call out if required.
  • On all quotes/orders under incumbent\'s control, they will be responsible for: review, verification, pricing, delivery, margins, entry, delivery alternatives, coordination, priority fee review, returned material, credits and customer complaints.
  • Analyze tender requirements, identify, lead, and mitigate risks in the commercial areas including currency risks, \xef\xac\x81nancial security instruments, terms of payment, insurance, export control & customs, and compliance.
  • Participate in customer negotiations including pricing, improving delivery and non-standard Terms and Conditions.
  • Initiate Engineering jobs for review and updates as needed by client requirements.
  • Coordinate with Engineering and Manufacturing to establish new drawings, drawing revisions and the use of alternate material to resolve delivery and scheduling problems.
  • Establish lead times by use of current manufacturing department data, direct negotiations with planners, buyers and manufacturing personnel.
  • Using available resources provide delivery alternatives when vital for purchased and manufactured items.
  • Apply premium charges per current published standards and direct negotiations with customers
  • Review and book customer purchase orders and advise Order Management and SCM.
  • Sends out Order Acknowledgement to the client.
  • Proactively follow up on opportunity status prior to quote validity expiry; provide extension / quote revalidation if required.
  • Work with client managers to plan visits to strategic growth business.
  • Review forecasted outages with Client manager and support the development of Recommended Spare Parts list (RSL) to grow emergent parts sales.
  • Supporting clients need for parts and hand-off lead generation to the sales team
  • Counsel clients (in coordination with the regional client manager) for the covered fleet regarding performance, improvements, outage planning and parts management.
  • Perform a work of intelligence to understand the installed machines, to win back parts being purchased from other companies, and to upsell parts.
  • Provide clients with basic product and technical support and inform clients about parts life cycle time, material characteristics, and manufacturing processes.
  • Provide fleet specific know how and marketing expertise tailored to the specific needs of the client.
  • Meet the parts selling growth targets as assigned yearly.
  • Lead \xef\xac\x81nancial results according to set targets and optimize gross pro\xef\xac\x81t and cash \xef\xac\x82ow.
  • Domestic / international travel required.[Bullet points outlining the responsibilities and challenges of the role that allow candidates to make an impact]
What You Bring
  • 2-5 years experience in field of Rotating Equipment (Centrifugal Compressors, Reciprocating Compressors Steam Turbine, preferably in Oil & Gas sector)
  • Excellent communication, interpersonal, and presentation skills, maintaining a professional and organized approach.
  • Excellent digital literacy and experience with Microsoft Office Suite (Word, Excel, Outlook, Power-Point), Experience with ERP software (Oracle, SAP etc.) is highly desirable.
  • Bachelors / Diploma or equivalent experience in Mechanical Engineering
  • Accuracy & attention to detail when working towards tight deadlines.
  • Ability to work collaboratively and individually with the same passion and intensity.
  • Good organizational and time management skills.
  • Self-motivation to find efficient and effective ways to accomplish end goals.
  • Knowledge and understanding of Siemens Energy\'s products and services.
About the TeamOur Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities. Candidates want to learn about the divisions they will be joining-the structure, how it works together, and the role it plays in driving Siemens Energy\'s mission forward.Who is Siemens Energy?At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 94,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we\'re also using our technology to help protect people and the environment.Our distributed team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.Find out how you can make a difference at Siemens Energy:Our Commitment to DiversityLucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.Rewards/Benefits
  • Take an active role in the world\'s energy transition to a greener future.
  • Become part of a small-sized but expert team with the potential to grow rapidly.
  • With your profound knowledge and experience - and jointly with your new team - we set the right course for our kit box team together and continuously improve the standards of our organization in a \xe2\x80\x9cstart-up\xe2\x80\x9d like atmosphere.

Siemens Energy

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Job Detail

  • Job Id
    JD3310213
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    India, India
  • Education
    Not mentioned
  • Experience
    Year