Customer Service Representative (domestic), Acg Capsules (sales)
Year Mumbai, Maharashtra, India
Job Description
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Date: Apr 4, 2024 Location: Mumbai, India Company: ACG
Group Company
ACG Capsules
Primary Responsibilities
- Ensures P.O. entry
- Timely booking error free sales orders as per the timelines defined in the SOP.
- Preparation of despatch plan
- Co-ordination with PFD / Printing / shade development / Regulatory /Finance / logistics /NPO team
- Maintaining Report (daily / weekly / monthly)
- Assisting on NPO products
- Assisting TICs in colour development / artwork / rollers / arranging samples for trials/testing
- Monitors despatches / Sales Hold at respective location
- On time communication to internal & external customers
- Logging customer complaints and closure of complaints / queries.
- Ensure updation of SAP database including Customer Master, Product Master for error free transactions etc.
Key Result Areas
- Customer Effort Score (CES)
- Timely closure of customer queries & complaints
- Strike rate conversion (through shade, artwork & samples)
- On time despatch for orders
Key Interfaces
ACG Capsules Teams
Customers
Competencies
SAP HANA Module
Customer Service Orientation
Product and process knowledge
Logistics & commercial aspects for Exports region
Persona-Entrepreneur
Persona-Partner
Persona-Integrator
Has the candidate displayed any of the Values (Caring/Collaborative/Progressive) during the discussions?
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Job Detail
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Job IdJD3273287
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear