Job Description

Designation : Executive Role: Health Coach Department: Customer Experience Location: Noida About Tata 1mg Tata 1mg is a trusted health partner for end consumers and large institutions. Our Mission is to make healthcare understandable, accessible, and affordable for all Indians. Over the past three years, we-ve worked to build a healthcare platform that guides customers to the right and affordable care. Today, Tata 1mg is present in 1000+ cities- And we\'re just getting started. Leading the chart as one of the top consumer health platforms through ePharmacy, eDiagnostics, e-consult and offline stores, Tata 1mg has delivered over 15M ePharmacy orders, 2M eDiagnostics orders & 1M+ organic users/day in 2022 and we are just getting started. Our strongest asset is our 6400+ people enabling us to deliver on our mission consistently. Know more about us: https://www.1mg.com/aboutUs Brief about the Team Customer Service team is responsible to assist users with their queries, issues, and concerns. They address the customer-s inquiries, provide support with orders and deliveries, assist with product information and recommendations, resolve complaints or issues, and ensure customer satisfaction. The team is reachable through various channels, such as phone, email, or through WhatsApp. The customer service team closely works along with our consumers to provide the best experience and end-to-end services to them. What will you do: . Customer/ Patient Support: . Responding to Patient inquiries, concerns, and complaints via various channels such as phone, email, live chat, or social media. . Assisting Patients with placing orders, tracking shipments, resolving issues, and answering product-related questions . . Identifying and addressing their issues, complaints, or escalations, providing appropriate solutions, and ensuring patient satisfaction. . Coordinating with internal teams to resolve complex problems and proactively finding ways to improve the overall customer experience. . Customer/ Patient Feedback: . Collecting and analyzing customer feedback to identify areas for improvement and implementing strategies to enhance the customer experience. . Collaborating with cross-functional teams to communicate patient insights and contributing to the development of new features or services. . Maintaining records of patient interactions, inquiries, and resolutions in internal databases or customer relationship management (CRM) systems. . Generating reports and insights on customer trends, feedback, and satisfaction levels to drive continuous improvement. . Product Knowledge And Customer Education: . Maintaining a deep understanding of the products and services offered by Tata 1mg, including pharmaceuticals, healthcare devices, wellness products, and other relevant categories. . Providing accurate and up-to-date information to patients and assisting with the products/medicines based on their requirements, as suggested by their treating physician. What we are looking for : . Graduate with 1-3 yrs in Customer Service . Excellent organizational skills, with an emphasis on priorities and goal setting. . Candidate from Healthcare is preferred . Excellent communication skills Why Join Us Tata 1mg provides one of the most exciting and high-growth environments to work in. You get the added benefit of working in a prestigious legacy brand like Tata and a highly dynamic and versatile startup like 1mg. As a member of the customer experience team, you directly contribute to the overall satisfaction and well-being of customers. You have the opportunity to make a positive impact on people-s lives by providing support and assistance in their healthcare journey. Working in a dynamic and rapidly growing online pharmacy and healthcare platform like Tata 1mg exposes you to a range of experiences and challenges. You can enhance your knowledge of the pharmaceutical and healthcare industry, develop strong customer service skills, and gain valuable insights into e-commerce operations. Tata 1mg operates in the digital space, where innovation and technology play a crucial role. Being part of the customer experience team allows you to stay at the forefront of digital healthcare trends and be involved in the development and implementation of innovative solutions to improve customer satisfaction. Joining the customer experience team allows you to contribute to the broader mission of improving healthcare delivery and positively impacting the lives of millions of people. Disclaimer: Tata 1mg is proud to be an Equal Opportunity Employer. All employment decisions at Tata 1mg shall be made without discrimination, harassment or less favorable treatment of any employee or job applicant, either directly or indirectly, on the grounds of age, color, physical ability, ethnic origin, nationality, religion, gender, family status, marital status, prenatal status, gender reassignment, or sexual orientation. All employment decisions are based on business needs, job requirements, competence and merit.

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