Job Description

:

SAP Management:  To ensure that the team updates the client database
every day
 To update the database on the days of heavy workload
for the team
 To ensure accurate execution of orders daily
CRM Management:  To review CRM Statistics monthly to understand the
usage of CRM by employees
 To provide training to new as well as existing CRM users
associated with the company
 To develop and review the CRM user manual as and when
required
Technical Support :  To manage the customer code creation activity daily
 To execute and fulfil customer orders daily
 To manage any query related to CRM or SAP (arising from
internal as well as external company sources)
Report and Analytics:  To review the sales order fortnightly
 To prepare and review the Ad-hoc reports and provide
them to the different departments within the company
as per requirement
 To ensure monthly review of CS SOPs to ensure the
system is in place
Team Management
(Training):
 To ensure positive and impactful team monitoring
 To provide training to new employees
 To provide refresher training to employees once a
quarter

3. Required Skills and Abilities

Attention to detail
 Managerial and Leadership Skills
 Communication and Interpersonal skills
 Knowledge of SAP (Added Advantage)
 Ability to multi-task, prioritize, and manage time effectively
 Complete knowledge of MS – Excel (Advanced), Word, and PowerPoint 4. Job Dimensions:  To engage in 6 Code Creation (CC) per day
 To process 50+ Sales orders (SO) per day
 To handle 90+ Return Order (RO) per day 5. Job Context (Work Environment):  The job involves being proactive and vigilant because there is a lot of pressure to
process a lot of orders accurately each day.
 The work requires no travel. 6. Interface:
(Major External and Internal Interactions)

More Information

• Salary Offer 83000
• Address Mumbai
• Min. Experience 5
• Max. Experience 7
• Annual Pay Package 1000000
• Qualification Any Graduate, B.E/B.Tech, MBA