Customer Service Exec Inbound Customer Care
Year Bengaluru, Karnataka, India
Job Description
Customer Service Exec - Inbound Customer Care FULL TIME | BELHEM INDIA PVT LTD | INDIA
Job Information
Industry
Customer Service
Function
Customer Service Operations
Required Experience
0 to 3 years
Salary (INR)
2.5 to 3.2 LPA
City
Bangalore
State/Province
Karnataka
Zip/Postal Code
560034
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
- Building lasting relationships with clients and other call centre team members based on trust and reliability
- Utilizing software, databases, scripts, and tools appropriately
- Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service
- Taking part in training and other learning opportunities to expand knowledge of company and position
- Adhering to all company policies and procedures
Requirements
- Excellent Verbal and Written Communication in English & Hindi
- Willing to work in rotational shift and rotational weekly off
- Willing to work 6 days a week
Benefits
Salary & Incentives
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Job Detail
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Job IdJD2906743
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBengaluru, Karnataka, India
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EducationNot mentioned
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ExperienceYear