Customer Service Coordinator

Year    Mumbai, Maharashtra, India

Job Description

SCIEX
As a global leader in mass spectrometry, SCIEX delivers solutions for precision detection and quantification of molecules to help protect and advance the wellness and safety of all. Because of our 50 years of groundbreaking innovation, our customers can quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster, and keep food healthier and safer. At SCIEX, you'll find a rewarding role that amplifies your impact on the world and helps you realize life's potential.
SCIEX is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we're pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
About This Role
Location : Mumbai
Reports to : Manager, Customer Service
Reportees: This is an individual contributor role
Core Responsibilities
ORDER FULFILLMENT Fulfilling request for Quote to cash from Sales, Service & customers (Instrument & Parts). Enter Service request in Oracle based on Warranty request Create/edit account in oracle. Maintaining Daily and weekly database and MIS for reporting purpose Record fulfilment of order lines in Oracle Focus on Continuous improvement in current order management process. Payment term knowledge on Letter of Credit, Cash Against Document Payment Basic logistics & clearance process knowledge (Import/Export, Local transportation, and Clearance) Work with Sales, Service & Distribution Centre for better management of order fulfilment process Interface with IT, Product Management and Customer Care as required to facilitate order fulfilment
Basic Qualification:
Graduate in any discipline Minimum 7-8 years of work experience in Order Management, Expense booking and tracking. Proficiency in MS-Office and above average working knowledge of MS-Excel Proficiency in ERP: Oracle 12I (OtC) Knowledge of LC/MS/MS systems will be an advantage
Critical Success Factors:
Self-starter and results oriented. Coordinate with multiple teams to achieve results
Taking ownership and accountability
Able to perform in a fast based, metrics driven environment
Team player, good communication and interpersonal skills
Ability to deal with different stakeholders
Demonstrates behaviours aligned to Danaher's Leadership Anchors
When you join us, you'll also be joining Danaher's global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we'll empower you to push the boundaries of what's possible.
If you've ever wondered what's within you, there's no better time to find out.
When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you've ever wondered what's within you, there's no better time to find out.

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Job Detail

  • Job Id
    JD2890518
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Mumbai, Maharashtra, India
  • Education
    Not mentioned
  • Experience
    Year