Customer Service Assistant

Year Surat, Gujarat, India

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Roles & Responsibilities

Assisting all customers regarding outstanding balances and then obtaining payment.
Place phone calls to customers to remind them of payments and account balance.
Worked independently and as part of a team to handle customer conflict and resolved issues professionally. Interact with team members sharing information and working to make sure the best practices are used to achieve the collection goals.
Reviewed customer's reasons for delinquency and determine if a temporary solution would cure continuous delinquency.
Monitor overdue accounts, using computers and other automated systems.
Must communicate & follow up effectively with sales dept (BDM) regarding customer accounts on a timely basis.

Skills Requirements

Job Type: Full-time Salary: ?15,000.00 - ?20,000.00 per month Schedule:

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