Job Description

Exciting Career Opportunities at FIRSTSOURCE (MALAD) - Voice and Chat Support Are you passionate about customer service and communication? FIRSTSOURCE (MALAD) is now hiring dedicated individuals for the following roles: 1) SKY TV HELP - Broadband Voice Handle UK Inbound calls related to Sky Setup box queries and upsell products as per client requirements.
Requirements: Excellent communication skills, objection handling expertise.
Work Schedule: 2 days rotational off, 24*7 shifts.
Eligibility: HSC freshers/Graduate freshers (Experienced candidates must provide necessary documents).
Salary Range: 14K to 18K net with performance-based incentives. 2) Lloyds Webchat - UK Banking Process Engage in UK Chat process with 24x7 shifts and any 2 offs.
Eligibility: Graduates or HSC with 24 months of experience (17K) / Graduates with 1+ year of experience or HSC with 36 months of experience (22K).
Documents Required: Pan Card, Aadhaar Card, and one additional Govt ID proof, along with all experience letters. 3) Affirm - Banking Customer Service Process Handle a mixture of calls, emails, and chat based on volume and requirements.
Requirements: Mandatory 6 months of international voice experience.
Work Schedule: 24*7 shifts.
Eligibility: Candidates with relevant international voice experience.
Salary: Competitive package of 35,000 with additional performance incentives. Benefits: Performance and Sales Incentives (Sales amount not disclosed).
Opportunity for skill development and career growth.
Supportive work environment and training programs. Job Types: Full-time, Fresher Salary: \xe2\x82\xb914,000.00 - \xe2\x82\xb935,000.00 per month Benefits:

• Provident Fund

Schedule:

• UK shift
• US shift

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Malad, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have prior experience in handling customer service, particularly in voice or chat support roles? If yes, please provide details of your experience.
• Describe a situation where you effectively resolved a customer query through either voice or chat communication. What strategies did you employ to ensure customer satisfaction?
• Are you willing to work in 24*7 shifts with rotating offs? Please confirm your availability for night shifts and weekends.
• Can you confirm that you have all the necessary documents such as Pan Card, Aadhaar Card, and additional Govt ID proof? Also, do you have all your previous experience letters readily available?
• Have you been involved in sales or upselling activities in your previous roles? If so, please share an example of a successful upselling experience and the techniques you used.
• How do you handle objections and challenging customer situations, especially in a sales-oriented context? Provide an example from your previous work experience.

Education:

• Bachelor\'s (Required)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Required)

Speak with the employer
+91 9371878864