Job Description

You Lead the Way. We\'ve Got Your Back At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we\'re supporting our customers\' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what\'s possible - and we\'re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while providing world-class credit, collections, and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate & workplace experiences, and sales operations & business enablement. GSG teams also partner with businesses across the company to develop strategies and execute complex change initiatives. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex\'s reputation for trust, security, and service. We back our colleagues with the support they need to thrive, professionally and personally. That\'s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. : Amex Savings is proud to make available a set of on-line deposit products provided by American Express National Bank. In support of these products, we are hiring an Operations Team Care Professional to provide support and handle the life of a Amex Savings and/or CD account from application to closing. Every one of our Operations Team Care Professionals represents the American Express Brand. They take their work personally because they\'re more than a friendly voice, they\'re problem solvers and relationship builders. The people you\'ll work with, and the customers you\'ll care for, value your passion and unique personality as much as we do. We manage the customer relationship with the bank by managing everything from updating addresses to processing applications. Customer First focus = Easy, Recognize Solve Customer service experience with exceptional listening and relationship building skills Strong computer literacy with a solid working knowledge of current internet technology, the ability to research information for business related purposes and proficiency with Microsoft Office Products Strong written and verbal communication Attention to detail with ability to quickly identify problems and suggest sound resolutions Ability to use good judgment in decision making Resilient with the desire to continually improve personal performance, customer satisfaction and business brand Strong time management skills and the ability to work under pressure with limited supervision Ability to effectively manage change and remain calm in stressful situations Have a mindset of innovation with a mindset of streamlining internal process for greater speed and agility. American Express is an equal opportunity employer and makes employment decisions without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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