Job Description

You Lead the Way. We’ve Got Your Back
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while providing world-class credit, collections, and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate & workplace experiences, and sales operations & business enablement. GSG teams also partner with businesses across the company to develop strategies and execute complex change initiatives. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex’s reputation for trust, security, and service.
We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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  Should Be able To Deliver Very High Standards Of Customer Service By Handling outbound Correspondence / Calls to Card Members and Merchants
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  Complete All Transactions Agreed With The Customer And Adhere To All Timelines And Deadlines.
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  Handle Calls, Maintenance required on a Dispute For Customers/Merchants In A Timely And Accurate Manner.
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  Ensure to maintain key Performance and Achieve desired goals.
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  Work With Other Operations Departments To Deliver Quality Service, meet deadlines, manage Productivity Targets.
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  Work to Achieve & Ensure “(CFR) Contact First Resolution”. Maintain basic hygiene on a call and meet the RTF/Excellent goals and ensuring Excellent Scores On External Customer Surveys
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  Should Be Self Driven And Be Able To Identify Ways To Do Things Differently That Will Continuously Improve The Business.
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  Demonstrate Personal Excellence In All Tasks And Responsibilities.

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  Graduate With A Minimum Work Experience Of 1-2 Years Preferably In Card Operations / Customer Services Area.
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  Sound Written And Verbal Communication Skills.
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  System Savvy And A Keen Learner Of Mainframe Systems And Complex High Value Card Products. Good Pc Skills Especially Ms office Package.
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  Sound Decision-Making Ability. Card Servicing Background & Front-End Customer Servicing With Global Relationships.
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  Ability To Work With Multiple Departments. Ability To Work Within a Demanding Team Environment with strong Customer Service Skills.
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  Understanding Of Credit Card Procedures, handling of disputes Would Be An Added Benefit. Candidate should be flexible to work in a 24x7 work environment

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.