Job Description

CRM or Customer Relation Management is a company's effort to create ongoing relationships with its customers. Each organization chooses a specific approach to customer relations that suits its unique customer needs. Still, typically the goal is to maintain a constructive environment for solving issues while gathering valuable feedback for our future improvement.Responsibilities of the job position:

• Building and maintaining profitable relationships with key customers.
• Overseeing the relationship with customers handled by your team.
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on the latest products to increase sales.
• Meeting with managers in the organization to plan strategically.
• Expanding the customer base by upselling and cross-selling.
• Understanding key customer individual needs and addressing these.
• Conducting business reviews using CRM programs.
• Knowing your competition and strategizing accordingly.

Customer Relationship Manager Requirements:

• A bachelor's degree in administration or a related field.
• A minimum of 3 years experience.
• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• Superior product knowledge.
• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction.

Job Type: Full-timePay: ?10,000.00 - ?15,000.00 per monthBenefits:

• Internet reimbursement
• Work from home

Schedule:

• Day shift
• Fixed shift

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Poothole, Trichur - 680004, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 3 years (Required)
• Customer service: 3 years (Required)

Language:

• English (Required)
• Malayalam (Required)
• Hindi (Required)
• Tamil (Required)