Customer Relationship Executive

0 - 3 Year    Indore, India
7th Floor, Fortune Ambience, near Surya Hotel, South Tukoganj, India

Job Description

? Excellent communication and analytical Skills 
? Strong leadership and management skills 
? Must have excellent interpersonal skills 
? Excellent written and verbal communication 
? Active listening and Problem solving skills 
? Ability to multitask, prioritize, and manage time effectively 
 Roles and Responsibilities: 
? A professional approach in answering calls and provide information  about products and services, taking input of issues and their  redressal thereof 
? Keep records of customer interactions, process customer accounts  and file documents 
? Proficiently communicating with customers electronically and taking  follow up of the procedures. 
? Handling customer queries regarding various products ? Identify and assess customer needs to achieve satisfaction ? Exhibiting patience in order to resolve queries in a timely manner ? Escalate unresolved issues to the appropriate internal teams ? Document knowledge in the form of solution article 
? Respond to customer queries in a timely and accurate way, via  phone, email or chat 
? Patience when handling tough cases. 
? Take a deep dive into product key features and have keen  insight/knowledge about the product.

Skills Required

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Job Detail

  • Job Id
  • Industry
  • Total Positions
  • Job Type:
    Full Time
  • Salary:
  • Employment Status
  • Job Location
    Indore, India
  • Education
    Any Graduate
  • Experience
    0 - 3 Year
  • Apply By
    Oct 31, 2021
  • Job Posting Date
    Oct 02, 2021