Customer Relationship Executive
Job Description
Skills:
? Excellent communication and analytical Skills
? Strong leadership and management skills
? Must have excellent interpersonal skills
? Excellent written and verbal communication
? Active listening and Problem solving skills
? Ability to multitask, prioritize, and manage time effectively
Roles and Responsibilities:
? A professional approach in answering calls and provide information about products and services, taking input of issues and their redressal thereof
? Keep records of customer interactions, process customer accounts and file documents
? Proficiently communicating with customers electronically and taking follow up of the procedures.
? Handling customer queries regarding various products ? Identify and assess customer needs to achieve satisfaction ? Exhibiting patience in order to resolve queries in a timely manner ? Escalate unresolved issues to the appropriate internal teams ? Document knowledge in the form of solution article
? Respond to customer queries in a timely and accurate way, via phone, email or chat
? Patience when handling tough cases.
? Take a deep dive into product key features and have keen insight/knowledge about the product.
Skills Required
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Job Detail
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Job IdJD2145316
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IndustryBPO/ITES
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Total Positions1
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Job Type:Full Time
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Salary:10000-15000
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Employment StatusPermanent
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Job LocationIndore, India
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EducationAny Graduate
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Experience0 - 3 Year
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Apply ByOct 31, 2021
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Job Posting DateOct 02, 2021