Job Description

Company Overview

Manav Management Group is a reputed company with 10 years of experience in providing Domestic Placement Services in Faridabad. We have a vast network of contacts in various industries, enabling us to provide the best job opportunities for candidates. We also offer Manpower Recruitment and HR Services.

Job Overview

This is a senior-level position with 7 to 10 years of experience in Customer Relationship Management. The role is based in Faridabad, Haryana, India. This is a full-time position.

Qualifications and Skills

• Proven experience in Customer Relationship Management with at least 7 to 10 years of experience
• Strong teamwork and collaboration skills
• Excellent client relations skills
• Proficiency in customer support techniques
• Ability to effectively communicate through emails and other written communication channels
• Fluent in English
• Strong focus on customer satisfaction
• Attention to detail and accuracy in managing customer information

• Build and maintain long-term relationships with clients to ensure repeat business and customer satisfaction
• Handle inquiries, complaints, and provide solutions to customers in a timely and professional manner
• Collaborate with internal teams to address customer needs and resolve issues
• Manage and update customer database and ensure accurate and up-to-date information
• Prepare and analyze reports on customer interactions and sales
• Assist in the development and implementation of CRM strategies and initiatives
• Conduct regular customer feedback surveys and use feedback to improve customer experience
• Stay up-to-date with industry trends and best practices in customer relationship management
• Train and mentor junior CRM team members

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