Our Exciting Opportunity!

We are now looking for a Customer Project Manager that shall take ownership of the customer relationship and be responsible for ensuring the correct and proper delivery of Customer Support services as specified in the contracted support agreements with Ericsson\xe2\x80\x99s customers.
The Customer Project Manager is always responsible for Customer Business Execution and the complete delivery of Customer Support Services for the specified customer(s) & is responsible for the financial and commercial as well as environment, health and safety (EHS) performance of delivered customer support services.
The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date.
Working as a CPM will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.

You will:

• Secure customer contract fulfillment
• Handle Customer Relationship & needs
• Secure CS financial performance
• Drive AoS & new business opportunities
• Follow SWS/VAS process, models & strategy
• Follow HWS process, models and strategy

To be successful in the role you must have:

• Minimum 9-15 years of relevant experience and must have exposure on Ericsson 2G/4G and/or 5G RAN Nodes Configuration and Software Upgrades.
• Software Upgrades / Updates exposure of RAN Nodes is must to have.
• Telecommunications knowledge e.g. telecommunication networks, RAN 2G/4G/5G concepts.
• Understanding of Network Architecture, Call Flows and Protocols
• Good knowledge of service networks/ service applications characteristics and capabilities.
• Good knowledge of Key service performance indicators and their interpretation.
• Good Understanding of Software Upgrade Process of RAN Nodes (BSC/ E-Node-B)
• Multivendor skills will be an added advantage
• Should be well versed with 5G Network / Architecture

Essentials for the role:

• Coping with Pressures & Setbacks
• Deciding & Initiating actions
• Delivering Results & Meeting Customer Expectations
• Persuading & Influencing
• Presenting & Communicating information
• Relating & Networking
• Ericsson portfolio Knowledge
• Financial Analysis Skills
• Knowledge Sharing & Collaboration Skills

Why Join Ericsson? At Ericsson, you\xc2\xb4ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what\xc2\xb4s possible. To build never seen before solutions to some of the world\xe2\x80\x99s toughest problems. You\xc2\xb4ll be challenged, but you won\xe2\x80\x99t be alone. You\xc2\xb4ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What Happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that\'s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to diksha.c.sharma@ericsson.com

We are proud to announce Ericsson India is ranked among Top 50 companies in the country and is once again officially Great Place to Work Certified\xe2\x84\xa2 in 2022. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work\xc2\xae Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.\xe2\x80\x9d