Creditspring is a financial services company that provides a unique and innovative solution to help individuals manage unexpected expenses and improve their financial well-being. As a Customer Operations Executive, joining Creditspring would give you the opportunity to contribute to a mission-driven organization that aims to make a positive impact on people\'s lives. At Creditspring, we offer an affordable subscription-based service that provides access to interest-free loans, allowing customers to cover unforeseen expenses without resorting to expensive credit options. By working at Creditspring, you would be part of a dynamic team dedicated to delivering exceptional customer service, promoting financial literacy, and fostering a supportive and inclusive work environment. You would have the chance to develop your skills, contribute to the growth of the company, and help individuals gain greater control over their financial lives. At Creditspring our Customer Operations team plays a vital role in keeping our members satisfied. Service excellence, customer care, and satisfaction are the core of who we are, so your contribution will have a direct impact on our organisational success. This role is based in our Bangalore office and offers a hybrid working arrangement.
Responsibilities

• Communication of payment options and processes to customers.
• Management of member queries relating to our agency process.
• Assisting in implementing agency procedures under guidance.
• Reviewing customer cases to determine appropriate solutions.
• Assisting in responding to and managing queries from external agencies.
• Collaborating with the team to gather and relay information requested by agencies.
• Liaising with 3rd parties in relation to our agency process.
• Handling customer inquiries and escalating complex issues to senior team members.
• Maintaining accurate records of agency agreements and queries.
• Ensuring proper documentation and compliance with standards.
• Contributing ideas for process enhancements and helping in their implementation.
• Assisting in identifying areas for improvement.
• Participating in training sessions to understand relevant policies and query handling.

What you\'ll need to succeed

• Around 1 year of customer-facing experience, both written and voice.
• Proficient in both verbal and written English language

Who are you?

• You empathise with every aspect of the customer journey, putting customers\' needs first.
• You are an articulate communicator.
• You are hardworking and eagerly embrace the challenge of solving problems, both with software and soft skills.

Application Deadline: Friday 9th February 9, 2024
Don\xe2\x80\x99t meet all the listed requirements? Research shows that women and people of underrepresented groups often don\'t apply for jobs unless they\'re 100% qualified. As an equal opportunities employer, we know that diversity is a key part of our teams\' successes - so if your experience doesn\xe2\x80\x99t fit perfectly but this role excites you, we\xe2\x80\x99d love for you to apply. We\xe2\x80\x99re committed to Creditspring being an inclusive environment where employees feel welcomed, valued and listened to; we want you to thrive as your true self.

Please note that the People Team is contactable only via people@creditspring.co. Unsolicited emails to other team members will not be actioned.